The Castle is open and we are now selling tickets onsite and online. Here is some information as to what to expect: –
The health and safety of our visitors and staff remains a top priority, therefore we are maintaining a card payment only system, one way entry and provision of hand sanitising stations.
To help protect you during your visit: –
- You will receive a warm welcome at the ticket kiosk, our staff will wear facemasks.
- There are hand sanitiser stations at the entrance and other points within the Castle.
- There is helpful, directional signage on site, please follow this.
- The Castle toilet is open.
- Wear suitable footwear.
- Children under the age of 16 must be supervised at all times.
- Report any safety incidents or concerns to our team.
- During extreme weather we may close in the interest of public safety.
When will the Castle be open?
The Castle will open every day between the hours shown at the bottom of each website page.
How long can I stay?
Tickets are valid from opening time to closing time, online tickets are sold for 2 sessions for management purposes in event of bad weather. Entry will not be permitted after the stated last entry time so please plan your journey to ensure you arrive in good time.
Will there be queues?
Tickets are being sold at the Castle kiosk and this is also where online ticket purchases will be checked in. We aim to keep queuing to a minimum, however, on busy days, queuing may be necessary. If you purchase online tickets, please ensure you have the QR codes available for scanning on arrival, this speeds up the check-in process. The QR codes can be accessed from your ticket confirmation e-mail.
Health and Safety Measures
How will physical distancing be managed?
The Castle is spread over approximately 3.5 acres, there’s lots of space for people to enjoy their visit safely.
We expect our visitors will help keep themselves and others safe, please be courteous to others.
If any of our visitors sustain minor injuries during their visit, our staff will assist. Whilst our staff will not be able to treat minor injuries directly, they can offer first aid supplies and advice so that visitors can treat themselves. In an emergency, staff will follow normal emergency procedures.
Toilets and other facilities
Which buildings will be open for visitors?
All of the Castle’s outdoor space is accessible along with most of the rooms.
Will the toilets be open?
The toilet inside the Castle is open. Frequent cleaning is being carried out and so the toilet may be closed for a short period to allow staff to complete this. So, please don’t leave it till the last minute if you need to spend a penny!
Will guided tours be available?
Will there be storage facilities for visitors?
There are no storage facilities for visitors.
Food and Drink
Are refreshments available on site?
The C&L Catering van at the car park is open between 10:00 and Castle closing times and serving its usual delicious food.
Extreme Weather/ High Winds
Please note that to ensure the safety of our visitors, the Castle can close at short notice during extreme weather. Always check our website before you visit. If we have to close the Castle for any reason, online ticket holders will be emailed as soon as practicable to advise them of the closure and will receive a refund.
What you can do to help us
Please follow the guidelines below: –
- If you or anyone in your household have COVID-19 symptoms please stay at home and do not visit the Castle.
- Please follow the Scottish Government guidance as appropriate.
- Plan ahead and check information on our website before you visit.
- Wash your hands for 20 seconds after using the toilet facilities and use the hand sanitiser dispensers at every opportunity.
- Please do not expect all facilities to be open immediately. Like many places, we have a phased approach to re-opening while we work to make them safe.
- If you go somewhere within the Castle and it looks busy, it is probably too busy and you’d be best to go somewhere else until the area clears.